Don't worry - all online transactions and personal information are safe and secured. Please refer to our Security Policy for details.

You will receive a notification alongside an SMS message once you have completed the online application process. You can check your purchase from our website, or contact us to check your policy details.

No medical examination is required. You are only required to answer all questions during the online application process for our assessment.

Once the policy is issued, you will receive an SMS notification and the e-Policy will be available here.

Keep your policy in a safe place where it can be easily accessed by the beneficiary(ies)/own estate. Make a note of the policy number and where the policy can be found. By following these simple rules, a claim can be submitted promptly in the event of the insured's death or to process the policy servicing easily.

No, loss of the policy contract will not affect your policy effectiveness.

Claims will not be affected as well even if the policy contract is lost. Policyholders can easily view the policy contract by logging in to here.

We understand the stress that you may feel when faced with unfortunate events, “Blue Claim EasyTM ” service are designed to simplify the claims process. All it takes are only 3 simple steps. We promise to provide customers with initial claim assessment result within 2 working days. Please refer to our Make a claim page for more details.

Customer Due Diligence means any exercise which our company is required to perform to fulfil our regulatory duty including but not limited to Anti-Money Laundering, Counter-Terrorist Financing and other tax and financial reporting obligations. Customer Due Diligence includes taking steps to identify our customers, verify the information provided against the identification documents and obtain relevant information to understand customers’ profile as well as the intended purpose and nature of business relationship. The relevant information covering but not limited to the following information: customer's name, photograph, residential address, nationality and date of birth. The identification documents could be in the form of identity card, travel documents or other relevant documents.

If you are required to assist us to complete the Customer Due Diligence exercise, we may request you to visit our office during office hours to provide the necessary documents for our verification within 30 working days from the Policy Issue Date as part of our face-to-face verification procedures.

Your selfie is required as part of the Customer Due Diligence requirements to verify your identity against the identification documents provided to us.

Your Policy shall be automatically terminated if you fail to visit Blue office within 30 working days from the Policy Issue Date to complete the Customer Due Diligence exercise imposed on you. In the event you cannot visit Blue office within 30 working days, please reach out to our Customer Service Hotline and we will review request for extension on a case-by-case basis.

We may extend the Customer Due Diligence timeline up to a maximum of 120 working days from the Policy Issue Date subject to our company’s discretion on your circumstances. We may request for additional information or documentary evidences from you as part of our review before granting the extension to you.

However, in the event an extension is granted and you do not visit Blue office within the extended period, we shall terminate your policy. Any further request for extension of the timeline will not be entertained.

From 1 January 2018 onwards, a levy on insurance premiums for insurance policies will be payable to the Insurance Authority (IA) by policyholders via insurance company under the Insurance (Levy) Order and Insurance (Levy) Regulation in order to support the operational cost of IA. Levy is calculated based on the levy rate on the premium payable per policy. There is a levy cap per policy per policy year.

For further information, please visit the website of IA for details.

Levy has to be paid when the premium is paid. Policyholders must pay levy together with the premium. Policyholders shall commit an offence and be liable to a pecuniary penalty not exceeding HK$5,000 for failure to pay the levy in a timely manner.

Implementation of levy does not affect the continuity of insurance coverage. If you are paying premium without paying levy, your policy will not be terminated. However, policyholders shall commit an offence and be liable to a pecuniary penalty not exceeding HK$5,000 for failure to pay the levy in a timely manner.

Please click Levy Collection Arrangement to view details

You may click here to check your policy information. The portal allows you to view your coverage details, update your personal particulars etc., anytime anywhere online.

For user name:

Your email address will be used as your username.

For password:

Your password must contain below combinations for set up.

You will receive an email notification that requires you to click the activation box for confirmation.

Your account will be suspended temporarily upon 5 unsuccessful attempts to login. You can re-active the service by following instruction of “Forgot Password”.

You can visit here, follow the instructions by clicking “Forgot email address”, enter your HKID, Date of Birth, Gender and press “Submit”. 

You can visit here and enter your email address. press “Submit”. You will receive an one-time password via a SMS message/email for password re-set purpose.

Being an insurer who cares about you, we would like to remind you of the implications resulting from the termination of your policy. For example, the incontestable period, waiting period and suicide clause may have to be re-counted even if you apply for policy reinstatement. If you still decide to terminate the policy, you can login to your account first, then click “My Policy” under “My Account”, and choose the policy that you would like to surrender.  

If you terminate the policy within the cooling off period, you may get back the refund of the total amount of premium and levy paid (if any). It will be refunded to you after completion.

Otherwise, you may get back the surrender value shown in the illustration or the latest value on the date of surrender (if applicable). After the completion of policy surrender, we shall credit the amount into your designated bank account.

When the policy is in force, you should immediately report any changes of your personal data to us.

You can login to update your personal particulars, beneficiary(ies), sum assured and payment method etc.

We will send an SMS to your registered phone number 1 month before the renewal date to notify you details of the renewal premium.

You can send an enquiry to us or give feedback to our Customer Servicing. We shall handle and respond to your case accordingly.

You may click here for details.

The following regulatory or self-regulatory bodies have been set up for the benefit of policyholders, regulating and disciplining the insurance intermediaries to ensure the highest level of professionalism within the insurance industry: