You can purchase our life insurance product here.Don't worry - all online transactions and personal information are safe and secured. Please refer to our Security Policy for details.
You will receive a notification alongside an SMS message once you have completed the online application process. You can check your purchase from our website, or contact us to check your policy details.
No medical examination is required. You are only required to answer all questions during the online application process for our assessment.
Once the policy is issued, you will receive an SMS notification and the e-Policy will be available here.
Keep your policy in a safe place where it can be easily accessed by the beneficiary(ies)/own estate. Make a note of the policy number and where the policy can be found. By following these simple rules, a claim can be submitted promptly in the event of the insured's death or to process the policy servicing easily.
No, loss of the policy contract will not affect your policy effectiveness. Your policy will remain in force as long as a renewal premium is received within the grace period.Claims will not be affected as well even if the policy contract is lost. Policy owners can easily view the policy contract by logging in to here.
Customer Due Diligence means any exercise which our company is required to perform to fulfil our regulatory duty including but not limited to Anti-Money Laundering, Counter-Terrorist Financing and other tax and financial reporting obligations. Customer Due Diligence includes taking steps to identify our customers, verify the information provided against the identification documents and obtain relevant information to understand customers’ profile as well as the intended purpose and nature of business relationship. The relevant information covering but not limited to the following information: customer's name, photograph, residential address, nationality and date of birth. The identification documents could be in the form of identity card, travel documents or other relevant documents.
If you are required to assist us to complete the Customer Due Diligence exercise, we may request you to visit our office during office hours to provide the necessary documents for our verification within 30 working days from the Policy Issue Date as part of our face-to-face verification procedures.
Your selfie is required as part of the customer due diligence requirements to verify your identity against the identification documents provided to us.
Your Policy shall be automatically terminated if you fail to visit Blue office within 30 working days from the Policy Issue Date to complete the Customer Due Diligence exercise imposed on you. In the event you cannot visit Blue office within 30 working days, please reach out to our Customer Service Hotline and we will review request for extension on a case-by-case basis.
We may extend the Customer Due Diligence timeline up to a maximum of 120 working days from the Policy Issue Date subject to our company’s discretion on your circumstances. We may request for additional information or documentary evidences from you as part of our review before granting the extension to you.
However, in the event an extension is granted and you do not visit Blue office within the extended period, we shall terminate your policy. Any further request for extension of the timeline will not be entertained.
In the event that the death claim occurs prior to you completing the Customer Due Diligence exercise, the valid death claim (please refer to respective policy provisions) will be processed and approved after receiving satisfactory proof of claim, e.g., death certificate of the Life Assured. All medical reports, medical evidences and/or report of diagnosis submitted to us must be issued by a Registered Western Medical Practitioner.
All the death claims occur after policy termination shall not be entertained.
No Critical Illness Benefit shall be payable if the sign(s) and/or symptom(s) of any Critical Illness manifested itself/themselves within 60 calendar days (“Waiting Period”) from the Policy Issue Date.
In the event the Customer Due Diligence exercise is not fulfilled within 30 working days from the Policy Issue Date, your policy shall be terminated. The sign(s) and/or symptom(s) of any Critical Illness manifested itself/themselves within the Waiting Period and prior to policy termination shall not be payable.
In the event that an extension is granted to customer to visit Blue office to perform Customer Due Diligence exercise up to a maximum of 120 working days from the Policy Issue Date subject to our company’s discretion, and critical illness is manifested after the Waiting Period, your claim shall be processed and approved after receiving satisfactory proof of claim. All medical reports, medical evidences and/or report of diagnosis submitted to us must be issued by a Registered Western Medical Practitioner.
All the critical illness claims occur after policy termination shall not be entertained.
From 1 January 2018 onwards, a levy on insurance premiums for insurance policies will be payable to the Insurance Authority (IA) by policy owners via insurance company under the Insurance (Levy) Order and Insurance (Levy) Regulation in order to support the operational cost of IA. Levy is calculated based on the levy rate on the premium payable per policy. There is a levy cap per policy per policy year.
For further information, please visit the website of IA for details.
Levy has to be paid when the premium is paid. Policy owners must pay levy together with the premium. Policy owners shall commit an offence and be liable to a pecuniary penalty not exceeding HK$5,000 for failure to pay the levy in a timely manner.
Implementation of levy does not affect the continuity of insurance coverage. If you are paying premium without paying levy, your policy will not be terminated. However, policy owners shall commit an offence and be liable to a pecuniary penalty not exceeding HK$5,000 for failure to pay the levy in a timely manner.
You may click here to check your policy information. The portal allows you to view your coverage details, update your personal particulars etc., anytime anywhere online.
For user name:
Your email address will be used as your username. For password:
Your password must contain below combinations for set up.
7 or more characters and not more than 16 characters
A combination of uppercase and lowercase letters
At least one number
You will receive an email notification that requires you to click the activation box for confirmation.
Your account will be suspended temporarily upon 5 unsuccessful attempts to login. You can re-active the service by following instruction of “Forgot Password”.
You can visit here and click “Log in”, follow the instructions by clicking “Forgot username”, enter your HKID, Date of Birth, Gender and press “Continue”.
You will receive your username immediately.
You can visit here and click “Log in”, follow the instructions by clicking “Forgot password”, enter your email address and press “Continue”. You will receive an one-time password via a SMS message/email for password re-set purpose.
Being an insurer who cares about you, we would like to remind you of the implications resulting from the termination of your policy. For example, the incontestable period, waiting period and suicide clause may have to be re-counted even if you apply for policy reinstatement. If you still decide to terminate the policy, you can access our website to proceed.
If you terminate the policy within the cooling off period, you may get back the refund of the total amount of premium and levy paid (if any). It will be refunded into your credit card account after completion.
Otherwise, you may get back the surrender value shown in the illustration or the latest value on the date of surrender (if applicable). After the completion of policy surrender, we shall credit the amount into your designated bank account.
When the policy is in force, you should immediately report any changes of your personal data to us.
You can access our website and login to update your personal particulars, beneficiary(ies), sum assured and payment method etc.
We only accept credit card (i.e. Visa/Master) for premium payment.
Yes. You can change the frequency of payment in monthly or annually.
Yes, there is a 30-day grace period from the premium due date. For details, please refer to the specific policy provisions.
If we do not receive your premium within the grace period, your policy will be cancelled automatically.
Bank account is not accepted for autopay set-up, we only accept credit card payment by policy owner.
You may simply login to change your credit card autopay account directly.
No official receipt will be issued. You may refer to your credit card's statement for the transaction record.
You can send an enquiry to us or give feedback to our Customer Servicing. We shall handle and respond to your case accordingly.
The following regulatory or self-regulatory bodies have been set up for the benefit of policy owners, regulating and disciplining the insurance intermediaries to ensure the highest level of professionalism within the insurance industry: