“Blue Claim EasyTM


Easy online claim, complete in 4 steps!

Online claims apply to WeMedi Top Up outpatient insurance or WeGuard PharmaEASY Protector pharmacy protection, you can log in to the platform to complete the claim!

1. Login to the customer platform account and upload your receipt


Blue’s Promise

At Blue, we put customers first. We understand that claims matter a lot, so we strive for the best to provide prompt services:
Claims Reply in 2 working days upon receipt of your claims application.
Close follow-up with you and keep you updated on the progress of your claims timely via phone or email.
Prompt Claims Payment once the claims assessment is completed with claims decision made.
Easily Accessible Assistance – Feel free to Contact us for any questions!

Claims Preliminary Assessment

We can provide with you the pre-assessment in just 2 working days.

Even if you do not have all the documents required, or you are not sure whether the reports you got are sufficient for claims, or if you want to know whether your claims are qualified under some hypothetical situations…

Simply send us what you have including the relevant forms/ reports/medical information/questions to our email claims@blue.com.hk and we are happy to help explain clearly.