We aim to provide high-quality services to our customers. We treasure open communication and take on every customer feedback seriously.
We welcome your suggestions. Share with us through any of the channels listed below. In case of complaints, we will conduct an independent and comprehensive investigation in a fair and equitable manner when necessary.
Hotline
+852 3929 3929Service hours ：
Monday to Friday，9:00am – 5:30pm
Closed on Saturday, Sunday and public holidays
Complaint Management Process
1. Upon the receipt of complaint, we will acknowledge receipt within 2 working days. We will include contact details of the staff dedicated to handle your complaint.
2. We may contact you for clarification or collect additional information for a better understanding of the complaint.
3. We may share information provided by you with other teams and/ or third parties during the investigation.
4. You will receive a written reply from us, when applicable and available.
If you are not satisfied with the outcome of the resolution, you can escalate your concern to our Complaint Management Committee by email via the above contact details.
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation: