Complaint Management Process

• 1.Upon the receipt of complaint, we will acknowledge receipt within 2 working days. We will include contact details of the staff dedicated to handle your complaint.
• 2.We may contact you for clarification or collect additional information for a better understanding of the complaint.
• 3.We may share information provided by you with other teams and/ or third parties during the investigation.
• 4.You will receive a written reply from us, when applicable and available.

If you are not satisfied with the outcome of the resolution, you can escalate your concern to our Complaint Management Committee by email via the above contact details.