We aim to provide high-quality services to our customers. We treasure open communication and take on every customer feedback seriously.
We welcome your suggestions. Share with us through any of the channels listed below. In case of complaints, we will conduct an independent and comprehensive investigation in a fair and equitable manner when necessary.
If you are not satisfied with the outcome of the resolution, you can escalate your concern to our Complaint Management Committee by email via the above contact details.
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation:
Mail: 23/F, 625 King's Road, North Point, Hong Kong
Hotline: (852) 3899 9983
Fax: (852) 3753 3812
Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 2728
Fax: (852) 2520 1967