Cookie Policy

What are Cookies?

  • Cookies are small text files which contain a small amount of information that is downloaded to your computer or mobile device when you visit a website. The Cookies help a website to arrange content to match your preferred interests more quickly. Most major websites use Cookies. Cookies cannot be used by themselves to identify you.

How we use Cookies and what information we collect

  • We use Cookies to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

  • When you visit our Website, we may also log your IP address, a unique identifier for your computer or other access device assigned by your internet provider. The information shall be retained depending on the type of Cookie used and for such period as necessary for the provision of our services.

The types of Cookies we use

  • Functionality Cookies for providing live chat functionality to you across our Website or remembering preferences you have chosen to customise your experience of our Website.

  • Performance Cookies to help us improve the way our Website works (e.g. by ensuring that users are finding what they are looking for easily) and to recognise when error messages are being received. Information collected cannot identify you.

  • Persistent Cookies to speed up or enhance your experience of the services or functions that we offer on the Website, and may remain in your browser for much longer (though how long will depend on the lifetime of the specific cookie).

  • Session Cookies to allow you to navigate the Website where you last left off without starting again but are temporary in nature because these cookies are not stored after you close the browser.

  • Strictly Necessary Cookies which identify you as logged in to the secure parts of our Website for the duration of your visit and remembering information you have previously entered to complete a form (e.g. retrieval of a quote) as you proceed through a journey on our Website. Your information is stored on our secure servers and the cookie contains only a unique reference number which links you to your stored information when you log into the Website.

  • Targeting Cookies including:
    - delivering content and marketing communications tailored to your interests based on information from your visit to our Website;
    - providing advertising agencies with information about your visit so that they can show you relevant adverts online; and
    - providing social networks such as Twitter or Facebook with information about your visit to our Website.

How to disable and enable Cookies

  • You have the ability to accept or decline any and all Cookies used on our Website by modifying the settings in your browser on your computer or mobile device. However, you may not be able to use all the interactive features of our Website if Cookies are disabled.

  • For information about how to disable Cookies in your browser please visit the About Cookies Website.


  • Functionality Cookies

    are those used to provide services (such as videos) or to remember choices you have made so we can personalise our content for you (for example, by remembering your user name, choice of language or region).

  • Performance Cookies

    are those used for collecting information about how visitors use our Website. They allow us to recognise and count the number of visitors and to see how visitors move around our Website.

  • Persistent Cookies

    - are those that help us recognise you as a unique visitor (just a randomly generated number) when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests; and
    - used within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

  • Session Cookies

    are those that allow you to carry information across pages of our Website and avoid having to re-enter information.

  • Strictly Necessary Cookies

    - are those required for the operation of our Website. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
    - Without Strictly Necessary Cookies our Website and back-end services would not work. If you remove or disable these Cookies, we cannot guarantee that you will be able to use our Websites.

  • Targeting Cookies

    are those used for recording your visit to our Website, including the web pages you have visited and the links you have followed. We use this information to make our Website and our advertising relevant to your interests and provide this information to third parties.