Question 1

Who can buy WeMedi Outpatient Protector?

Accepted Answer

If you are the policyholder, you must be a Hong Kong identity card holder aged 18 or above with a residential address in Hong Kong in order to be eligible to buy WeMedi Outpatient Protector. You must be in Hong Kong when you are applying for the Plan.

Question 2

Can I purchase WeMedi Outpatient Protector for my family?

Accepted Answer

Yes, you can purchase the Plan for your spouse, your children and your parents. The Life Assured must be a Hong Kong identity card holder with a residential address in Hong Kong. He/She must be in Hong Kong when applying for the Plan.

Question 3

Does the Preferential Consultation Charge vary if I visit different clinics?

Accepted Answer

The Plan has a transparent cost structure. The Preferential Consultation Charge of each category of Outpatient Services is fixed no matter which designated clinic you visit.

Question 4

Is there any cost borne by the Life Assured?

Accepted Answer

For each consultation, you have to pay for the Preferential Consultation Charge.  If you need to receive treatment or medications outside the scope of your contract, you will be responsible for the fees incurred.

Question 5

Under the Plan, are there any limits on the number of times you can use the outpatient services per year?

Accepted Answer

No, you can use the outpatient services for an unlimited number of times per year. You can only visit each category of Outpatient Services once per day.

Question 6

How do I make use of the outpatient services?

Accepted Answer

After the policy is issued, you will receive your e-medical card via email. Simply show your e-medical card  and make your Preferential Consultation Charge for the outpatient services.

Question 7

Can I pay the Preferential Consultation Charge with Health Care Voucher?

Accepted Answer

Before visiting the clinic, please contact relevant clinic to inquire whether they accept paying the Preferential Consultation Charge with Health Care Voucher.